Frequently Asked Questions
Why are you guys so cheap?
Simply put – the other guys and girls are expensive.
We’ve chosen the hard task of trying to make our service affordable without compromising on quality. We’ve cut off the fat of the stuff you don’t want / need to help us keep the price down!
Membership Cancellation Policy
We don’t believe in locking you into silly contracts but we do have a minimum program length of 8 weeks for all memberships as that’s the minimum amount of time we need to provide you with a transformation.
Our cancellation policy is super simple – we have a 35 day billing notice period for cancellations of memberships – so requesting to cancel your membership will require one final payment.
The only contract you will tie into is if you specifically choose to opt into a program with a contractual agreement.
Session Cancellation Policy
What about food?
We offer every person we train nutritional support.
It’s different for everyone but we usually take the approach of coaching and teaching habits but if requested you will be given a personalised meal plan.
The key goal should always be sustainable change so we can help you reduce, remove or replace – it’s all about lifestyle!
How do I purchase sessions?
After you have had you’re free Introduction session.
You can purchase a package or membership by clicking here.
Where do you host your PT Sessions?
We do sessions in parks, rooftops, homes and offices.
Who are your trainers?
Our PT Squad consists of both male and female Level 3 Personal Trainers who have been through a three-stage vetting process. We promise they’re not scary!
Can I have a female personal trainer?
Yes, just let us know if you’d prefer this and we’ll make sure you are matched up appropriately #galdem
Refund Policy
All monies paid are non-refundable and cannot be transferred.
We are confident in our service and ability to get you results but we’re nice humans who occasionally make mistakes ( working on it ) so if we f*ck up we can offer a partial refund!
How long is a session?
Our sessions are always one hour but on
Liability Waiver
You are aware and agree that by rendering payments and engaging in personal training sessions you agree you are giving up your right to bring a legal action or assert a claim against trainer for trainer’s negligence, or for any defective product used while receiving personal training from trainer.